May I take your order please??

Hari ini da belajar pick up phone call..okey..kslau nk diikutkan,secara teorinya aku tak ada masalah sangat..dan setakat exam tu,memang rasa-rasanya boleh skor..cuma a few question yang rasa macam confuse sikit..so kiranya tak mencapai la cita-cita nak dapat full mark..ahaha..actually nak cerita about answering customer call..hari ini ahad pulak tu..and start answering call since 6pm which is a peak hour..yelah..saat-saat manusia kemalasan berleluasakan??so memang kelam kabut..dah la tak ada experience..if pick up phone call paling-palingpon bila my dad call..every morning..same script..
"nak makan tak?kalau nak makan bangun."
Which is absolutely different from what i am doing currently..nak kene follow the script..confirm address..familiar with system lagi..

everything when blank when i got my first customer order..chaitt!!teori je baguz..praktikal macam hampeh..ade one customer ni call,happen to be (bad luck maybe) im the one who pick up her call..and she ask me about i something that add to my blurriness today (tak tahu if word blurriness is exist..or i just invent a new word?)she ask about something which the only thing i understand is regular pizza for RM0.10..and i was like (dalam hati ajelah),
"eehh..aku tak pernah diajar pon pasal bende seposen ni"..
And i raised my hand asking for the team leader to assist me which in the end,i just make her (my team leader) handle the customer..and i also have a quiet fussy customer but its just a part of what i will face when i pass the audit..haha..

Tak tahu how they manage to say every single line perfectly and key in the data into system in a short period..siapa yang i answer call tadi most of them i will say,
"hold on please sir/maam"
Which is not good as if im in the customers shoe,i will think i just waste my credit..huhu..and also,as they give me the script in english,when they speak malay,my malay was like sooooo kelaut..jahanam gittew..

Tapi yeah..i do think this job is easy before..but once i experienced it myself,it wasnt an easy task..tapi orang kata,baguslah..at least i learn a new thing everyday which excite me..hihi..

Oh yeah..one of my collegue kene marah dengan customer and he just said,
"rilex lah bro..sayapon baru je masuk kerja ni.." which make me laugh but somehow,it is actually rude..hihi..i will have my audit this tuesday..so wish me luck guys..my goal is i nak be a team leader!!!

So,as a conclusion,kalau kita ni nak call customer service,marah macam manapon,fikirlah kalau kita ada kat tempat orang tu macam mana perasaan dia..dinarah atas kesalahan yang dia tak buat(usually).. Kesian taw..

Mesej berantai

Telinga pun dah xbrape nk dgr..nak gerak pun dah xlarat..maybe effect tomyam smalam or lapar cam kat gaza..tolong forward kat 10 org klu xnak ditimpa musibah

Mesej berantai yg abang aku create sebab semalam dapur rumah tak berasap..mogok la tu!

Impian yang kecundang

Assalamualaikum readers..

Haih...penatnye...baru je sampai rumah ni..baring kejap sebab sakit tulang belakang..hari ini tak banyak bende nak cerita..cuma yang bestnye nak cakap esok cuti..hahaha!baru kerja yng tak macam kerja 3 hari dah eksaited nak cuti..sesi pagi tadi,kitorang banyak gelak-gelak je..macam orientasi gitu..saja nak kitorang bonding gamaknya..petang pulak a bit boring..but sekarang ni if you nak ask me about Pizza D product,dipersilakan..haha..gaya macam dah expert je but actually it can be one of my training lah..hari ini aku tengok kak nurul (my trainer) macam agak kesian lah..group aku ni memang happening gila!!so everytime dia nak cakap,orang lainpon bercakap..sampai kadang-kadang aku pulak yang macam nak selotep mulut orang lain..haha!but one thing that i learn today is aku for sure tak boleh menjadi CIKGU! Homaigod..aku sangat respek dengan kak nurul sebab berjaya manage about 30 students in class yang most of us jenis yang berfikiran kritis dan kreatif..sentiasa je ada bende nak tanya sampai sometimes tu aku rase aku yang nak jadi gila..but so far,i really like it..a new experience for me..and also new friends yang otaknya gila-gila and masuk air..so here are some of their photos..tapi if you ask their name,i can only remember about 3-4 people only..haha!my bad and i know that..

Pengalaman pertama

Haha..nak test blogging using phone..al maklumlah..beby baru tak sampai sebulan..aku pulak baru masuk alam pekerjaan..so banyak yg aku nak share kat korang..baru 2 hari keje dah rase macam aku dah bwat telinge kakak aku menanah dengan mendengar cerita cerita collegues aku tu..haha..baru dua hari kenal,tapi aku dah jumpa pelbagai orang..duda,married,nerd,laki orang,kaki clubbing..semua dah jumpa..well,ni lah orang cakap pengalaman bekerja kan..nak cerita malam ni,tapi nantilah..esok keje pagi..badan need rest..plus,nak melayan kehendak cik abang ketipang payung nujum pak belalang ni jap sebelum aku tido..kang kalau tak layan,ade pulak yang merajuk balik Europe..ye dak??

Oh,by the way,post ni khas untuk nad yg tanye asal aku dah lame  tak berblogging..hihi..

Xoxo..publish!

(bajet macam istanbul aku datang suda..)